“ It was a pleasure to work with ICCS. Our consultant was professional, knowledgeable and a great ambassador for the company. She had many great observations and suggestions. We have implemented many so far and look forward to receiving the final report from ICCS, which will drive many QAPI initiatives. ”

“ We cannot say enough positive things about Phenelle and the work that she did for Pomegranate Health Systems. Not only did she get us in compliance for our Joint Commission survey, her expertise in this area was invaluable to our IC nurse. Thank you! ”

“ Phenelle is a great educator and patient advocate. Her unique ability to assess organizational dynamics, in addition to her wonderful people skills, made for an effective development and rapid implementation of our Infection Control Program. She took the hospital to a new level of safety and continuous process improvement. ”

“ Thank you so much for being there for us! The Joint Commission surveyor was incredibly impressed by you and the documents you produced. We could not have made it without you. You are an asset to the facility, and I cannot thank you enough. ”

“ Phenelle's expertise in surveillance of healthcare-associated infections, together with her meticulous work ethic, exceptional people skills, and love of teaching, is a true asset to Lankenau Hospital. She is a vital member of our Infection Control team. ”

“ Phenelle is an outstanding infection control practitioner who successfully implemented major changes to our Infection Control Program. Her extraordinary educational and communication skills resulted in increased compliance from hospital and medical staff with respect to infection control practices. Her motivation, competence and expertise resulted in lower infection rates and increased patient safety. ”